Customer supplies
$45 per cleaner, per hour
The customer provides suitable cleaning products and equipment, including a working vacuum and mop.
Plan and self managed
NDIS Cleaning, Made Simple
Flexible domestic cleaning across Melbourne's northern suburbs for eligible plan-managed and self-managed customers, with clear hourly rates, secure participant information and an invoice after each completed clean.
Provider status and eligibility
Maid Together is not an NDIS-registered provider.
Plan-managed
May request service when the support is included and funded in the participant's current plan.
Self-managed
May request service and nominate the participant or another authorised invoice recipient.
Agency-managed
Customers who require an NDIS-registered provider are not supported.
Maid Together does not determine whether a support is claimable and does not imply NDIS endorsement. The participant or authorised organiser must confirm plan inclusion and available funding.
NDIS domestic cleaning rates
The rate is per cleaner, per delivered hour. Select one or two cleaners, at least 2 elapsed hours and one supply option. Two cleaners for one actual hour equal two worker-hours.
Maid Together supplies
$50 per cleaner, per hour
Maid Together brings the required cleaning products and equipment for the booked domestic clean.
Domestic cleaning can include
- Dusting and wiping accessible household surfaces
- Vacuuming and mopping accessible floors
- Routine bathroom and toilet cleaning
- Kitchen benches, sink, splashback and appliance exteriors
- Bins, mirrors and general household tidying
- A customer-directed priority list within the booked time
Not supported by this service
- Personal care, medication, transport or clinical supports
- High-risk work, biohazards, mould remediation or pest treatment
- Carpet steam cleaning and specialist trade work
- Work the participant or organiser has not confirmed is funded
How NDIS cleaning works
Provide service details
Choose the cleaners, hours, supply option, priorities and one-time or recurring frequency. Tell us about access, pets, sensitivities and communication needs.
Request and approval
The first request stays pending until Maid Together approves the time. Cleaner preferences can be requested but remain subject to availability.
Complete and invoice
After the clean, delivered worker-hours are recorded and an invoice is sent to the nominated participant or plan-manager recipient.
Recurring cleaning and cancellations
Choose a one-time, weekly, fortnightly, tri-weekly or monthly request. The first occurrence requires approval. Later occurrences follow the active service arrangement and schedule availability.
Changes and cancellations follow the current terms and conditions. Contact Maid Together as early as possible when participant needs, access or the service agreement changes.
Participant, organiser and plan-manager information
The request records the participant, authorised organiser and invoice recipient. Plan-managed requests also require the plan manager's name and invoice email. The organiser confirms authority, funding and the current service agreement before submission.
Privacy, screening and insurance
The participant's NDIS number is encrypted and ordinary screens show only the final four digits. The full number is used only for the final server-generated invoice, while access instructions are restricted and omitted from broad booking emails.
Police-checked cleaners$10 million public liability insuranceAccident insuranceInvoice after completed service
Frequently asked questions
Is Maid Together an NDIS-registered provider?
No. Maid Together is not an NDIS-registered provider. Plan-managed and self-managed customers may request service; agency-managed customers who require a registered provider are not supported.
Is every domestic cleaning task claimable through an NDIS plan?
No. The participant or authorised organiser must confirm that the requested domestic cleaning is included in the current plan and that sufficient funding is available. Maid Together does not approve funding or guarantee reimbursement.
When is the NDIS cleaning invoice sent?
After the clean, Maid Together records the delivered worker-hours, prepares the invoice and sends it to the nominated participant or plan-manager invoice recipient. No card, cash or EFTPOS payment is requested when the booking is submitted.
Can I choose who supplies products and equipment?
Yes. Customer-supplied products and equipment are $45 per cleaner, per hour; Maid Together-supplied products and equipment are $50 per cleaner, per hour.
How are participant details protected?
The NDIS number is encrypted and ordinary screens display only the final four digits. Access instructions are restricted, and the full number is used only for the final server-generated invoice.
Request your NDIS clean
Provide the service, participant, organiser and invoice information required for review. No payment or card is required with the request.