Privacy Policy

1. Introduction

Maid Together is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect

When you book a service, we collect:

• • Full name, email address, and phone number
• • Residential address and postcode
• • Payment information (processed securely via Stripe)
• • Booking details and special requirements
• • Communication preferences

3. How We Use Your Information

We use your information to:

• • Process and manage your bookings
• • Communicate about your service and updates
• • Process payments securely
• • Improve our services
• • Comply with legal and regulatory requirements

4. Data Security

We implement industry-standard security measures to protect your personal information. Payment processing is handled securely through Stripe, PCI-DSS compliant. Your data is encrypted in transit and at rest.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to legal requirements.

6. Sharing Your Information

We do not sell or share your personal information with third parties except as necessary to provide our services (e.g., payment processors, assigned cleaners). We require all third parties to maintain appropriate data security.

7. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings in your browser. Essential cookies are required for the booking system to function.

8. Your Rights

Under Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information. Contact us at maidtogetherau@gmail.com to exercise these rights.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website.

10. Contact Us

For privacy inquiries or concerns, please contact us at maidtogetherau@gmail.com.

Last updated: May 2026