Terms & Conditions

Welcome to Maid Together. These Terms & Conditions apply to everyone who uses our website, creates an account, or books a residential cleaning service with us. By submitting a booking request, you confirm that you have read, understood, and agreed to these terms.

A booking request is not a confirmed service until it is reviewed and approved by our admin team. We reserve the right to decline any booking request at our discretion.

Maid Together provides domestic residential cleaning services in Melbourne’s northern suburbs. Our services include regular cleans, end-of-lease cleans, move-in/move-out cleans, spring cleans, and hourly cleaning. All services are carried out by trained, background-checked cleaners who hold clean police checks and are fully insured.

Maid Together supplies products and equipment for flat-rate services. For Hourly Cleaning, you can provide your own products and equipment for $45 per maid, per hour, or choose Maid Together-supplied products and equipment for $50 per maid, per hour. We need access to active electricity, power points, running water, and lights.

The scope of each service is based on the details you provide during booking, including the number of bedrooms and bathrooms, property condition, and any selected extras. If your property requires significantly more time or labour than described, we may adjust the price before or during the service.

When you submit a booking request, your payment details may be collected securely through Stripe, but no payment is taken at that time. Your booking remains a request until our team reviews and approves it.

Payment is taken only after the service has been completed. This is usually the same day or the next business day, depending on how the payment system processes on weekends or public holidays. We accept:

• Card payments — securely processed through Stripe. A receipt will be emailed to you automatically from Stripe.
• EFTPOS in person — available when the cleaner is on-site.
• Cash in person — accepted, but must be the exact amount as our cleaners generally do not carry change.

Maid Together is a sole-operated business and is not registered for GST. The price you see is the price you pay — there are no hidden fees, GST add-ons, or surprise charges.

Our current pricing is shown on the Pricing page. Prices are in Australian Dollars (AUD) and may be updated at any time without notice.

The estimated price shown during booking is based on the information you provide. We reserve the right to adjust the final price after inspecting the property if it requires significantly more time, labour, or is in an extreme condition. Any price change will be discussed with you before work begins.

We are transparent with our pricing. If you believe an adjustment is unfair, please contact us so we can discuss it.

We understand plans change. Cancellations made more than 24 hours before the scheduled service are free of charge.

If you cancel within 24 hours of the scheduled service, a $50 cancellation fee will apply. This is because the time slot has been reserved for you, and short-notice cancellations prevent us from filling that spot with another customer.

If you do not show up for the service and do not provide notice, we reserve the right to charge the full service price.

You must provide clear entry instructions during the booking process. This includes whether you will be home, where a key is located, any access codes or pins, and any other information our cleaners need to enter your property safely.

If you have pets, please mention them in your booking notes so we can send cleaners who are comfortable around your animals and bring the right equipment for pet hair and dander.

For safety and liability reasons, please remove or secure valuable items, fragile objects, and hazardous materials from areas being cleaned. Let us know if any rooms or areas are off-limits.

Cleaners may arrive slightly earlier than the scheduled arrival window. If no one is home and no entry instructions were provided, our team will attempt to contact you by phone.

We will wait up to 30 minutes from the scheduled arrival time. If we are unable to reach you or gain entry after 30 minutes, we reserve the right to charge the full service price. If we are unable to process the payment, we may escalate the matter to debt collection.

Your satisfaction matters to us. If you are not happy with any part of the service, please email us at maidtogetherau@gmail.com within 48 hours of the service being completed.

We will review your concern and may offer one of the following, depending on the situation: a partial re-clean, a partial refund, a service voucher, or another reasonable solution. This guarantee does not apply to issues caused by pre-existing conditions, inaccessible areas, or inaccurate information provided at the time of booking.

Maid Together and our cleaners carry $10 million public liability insurance. This insurance is in place to protect both our cleaners and our customers in the event of accidental damage caused during the service.

This insurance does not cover pre-existing damage, structural defects, wear and tear, or damage caused by faulty fixtures, fittings, or surfaces. Any concerns about damage must be reported in writing within 48 hours of the service.

Our cleaners may take before, during, and after photos of the service for evidence, quality assurance, and tax record-keeping purposes. These photos and videos are not shared publicly and are kept only for as long as necessary for business and tax compliance, then deleted.

Our website uses cookies and collects limited data to protect the site and its users from fraud, scams, hacking attempts, and DDoS attacks. By accepting cookies, you agree to this use. Your information is not sold, misused, or stored in a harmful way. It is used solely for security and operational purposes. For more details, see our Privacy Policy.

We reserve the right to update these Terms & Conditions and our pricing at any time, with or without notice. By submitting a booking request or maintaining an account with Maid Together, you agree to the most current version of these terms.

The latest version is always available on this page, and we encourage you to review it before booking.

If you have any questions about these terms, your booking, or our services, please contact us at:

maidtogetherau@gmail.com
0413 145 277